I would like to start describing Miriam as a kind, caring, and giving person. During Covid, Miriam started working at the dental office where I’ve been a manager for over 20 years. Magic Touch Dental Office is a family practice, and Miriam has been providing a helping hand from the young age of 13. Miriam became very helpful and eventually independently managed scheduling and canceling appointments, answering telephone calls, and doing insurance verifications by learning the Dentrix program. Miriam also participated in the process of digitizing patients’ charts by scanning and organizing dental records. Later, after learning more valuable skills, Miriam advanced to become a dental assistant, doing X-rays and Panorex. She now does the sterilization process, prepares the room for different procedures, suctions and retracts, and cleans the room after treatments. Miriam’s kind and caring nature made her popular with patients and staff. Her communication skills helped put most anxious patients at ease. Miriam genuinely cares about the patients’ safety and well being. I would also like to note Miriam’s creative side: she very quickly realized that humming reduces patient’s stress during dental procedures. Miriam also made some decorative changes to the operating rooms by installing some of her works of art on the walls, which have become conversation starters for patients, distracting them from anxieties. Miriam’s love for animals and her dog Rudy above all provided instant connection with patients of all ages.
— Margarita Malievskaya, Office Manager, Magic Touch Dental, PC